At Nova eTuition, we are committed to helping students make informed decisions before enrolling in our courses. That’s why we offer free demo content and a 3-day free trial period upon registration. We believe this provides ample opportunity for students to explore our platform and evaluate our courses.
To ensure clarity, please review our refund policy below:
- Eligibility for Refunds:
- Refunds are only applicable to payments made via credit card. Other payment methods are non-refundable.
- Refund requests can only be processed within the trial period, subject to the conditions outlined below.
- Conditions Where Refunds Are Not Possible:
- If you have completed progress equivalent to 10% or more of the total course content during the free trial period, you will not be eligible for a refund. This is because the trial period is designed to help you decide before significant course progress is made.
- Refunds are not available for non-credit card payment methods.
- Refund Processing Time:
- Refunds for eligible credit card payments will be processed in accordance with the credit card merchant’s timeline, which typically takes 7-10 working days.
- How to Request a Refund:
- If you meet the above eligibility criteria and would like to request a refund, please contact us at support@novaetuition.com within the free trial period.
At Nova eTuition, we strive to deliver the best learning experience and are here to address any concerns you may have. If you have questions about this policy, feel free to reach out to our support team.
Thank you for choosing Nova eTuition!
